Pawn Associate

Detroit, Hazel Park, Pontiac, Lincoln Park, or Southgate
Posted 6 months ago

We are looking for a highly motivated, detail-oriented individual with the ability to multitask while providing excellent customer service in person and over the phone. The ideal candidate has customer service experience, and is adaptable and comfortable in a fast-paced environment. This position is central to our Jewelry Loan department. We aim to provide the best pawnbroking experience to everyone who connects with us and we are looking for a new team member to provide that. Working for American Jewelry and Loan is an excellent opportunity to grow your career, have FUN at work, and expand your knowledge of the pawnbroking industry!

 

Requirements

  • Authorized to work in the U.S.
  • Undergo and pass a background check
  • Ability to work with minimal supervision
  • Organized and ability to multitask with attention to detail
  • Basic math (no calculus required)
  • Customer service experience is a plus
  • Willingness and ability to learn jewelry evaluation and company policies/procedures
  • Resume with a stable work history

 

Duties 

  • Demonstrate expertise and consistency in jewelry evaluation 
  • Perform loan processing while following established policies and procedures
  • Complete cash transactions with high accuracy
  • Complete data entry 
  • Provide excellent customer service and support (in-person and via phone)
  • Perform light cleaning, as needed 

 

Experience

  • Customer service: Three years of experience (preferred)

 

 Education

  • High school or equivalent 

 

Additional Compensation & Perks

  • Tips
  • Store discounts
  • Health, dental, vision insurance
  • Long-term disability insurance
  • Flexible spending account 
  • Retirement plan
  • Paid training 

 

Schedule

  • Full-time
  • Weekends (Saturday) required
  • Eight-hour shifts 
  • Remote work not available 

 

Location

  • One location

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