PawnDetroit.com may, but is under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, PawnDetroit.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. All of our items are sold as-is, please read descriptions carefully and contact us with questions before purchase by calling 313-345-4000 or emailing us at [email protected]
Return shipping costs are the responsibility of the customer.
For all returns, we assess a 20% restocking fee.
International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These additional charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.
Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.
We won’t under-value merchandise or mark the item as a gift on customs forms as that is a violation of U.S. and international laws.
Please allow 2-6 weeks for delivery depending on your customs office.